South Australian Public Hospital
Consumer Experience Survey

If you receive a missed call from the following number 08 7082 9680 or a text message from
0427 626 247 (MCNAIR) it is likely that we were trying to contact you to participate in one of a variety of surveys we are conducting.

In most cases calls are made randomly to landlines or mobile numbers across Australia. In some cases when we call mobiles we will first need to check if you live in the area in which a given survey is being conducted.

While none of our surveys are compulsory, our clients and ourselves appreciate your participation. In order to ensure that our surveys are representative, McNair yellowSquares is permitted to call both silent numbers and numbers that are on the Do Not Call Register. However, you may request not to be called by us here.

Note that for most surveys the Government require us to make several attempts to call your number.

All telephone surveys conducted by McNair yellowSquares may be monitored or recorded for training and quality control purposes. Respondents have the option to discontinue the survey at any time.

McNair yellowSquares conducts interviews during the following hours:

Monday to Friday: 10am to 8:30pm
Saturday: 10am to 5pm
Sunday: 10am to 5pm (as required)

Our privacy policy can be found here.

The South Australian Public Hospital Consumer Experience Survey (SACESS) is conducted amongst  a sample of people that have recently stayed  at least overnight in a public hospital in South Australia. The survey measures consumers’ experiences with their hospital stay by asking what patients think about the care and treatment received during their recent visit to hospital.  The answers provided allow SA Health to report to the government and enable hospitals to work towards providing the highest quality health care and services as possible. McNair yellowSquares is provided the secure and confidential contact details of people who have been in hospital on a monthly basis. 

On average, the survey takes 7 to 8 minutes to complete.  All answers are confidential and all results will be presented in a form that does not allow any individual's answers to be identified. 

Participants have the option to nominate an alternative time to complete the survey, and also have to option to complete the survey online at their convenience.

Results from these surveys will be published annually, and can be seen at http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/clinical+resources/safety+and+quality/safety+and+quality+reports

If you have any questions about the survey, or wish to withdraw your participation, you can call the Director, Safety and Quality Unit, SA Health, on 08 8226 6334.

You can contact McNair regarding this study via sacess@mcnair.com.au or by calling 1800 669 133